How It Works

Here's a step-by-step guide on the booking and preservation process. 

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Step 1- Have a Browse and book your date

Firstly, take some time to browse my work, preservation options and FAQ page. I'm also on Instagram and Facebook and show my most current work there first.  I don't need to know your exact order details until a few weeks before your booked date. If your occasion date is within 4 weeks, please list how you'd like your flowers preserved in the order details section upon booking. 

If you like what you see and happy with the FAQ's, now it's time to book your date. If you're booking for your own wedding please book your actual wedding date. If you're booking on behalf of someone else, again please book their exact wedding date. For Memorial orders, please send an email to encapsulatedmemories.byemma@gmail.com , I do keep some slots for memorial orders, these slots are then released when booking has been confirmed through email. 

If your wedding date has passed, your date is fully booked, or you're booking for a different occasion, please email your enquiry to encapsulatedmemories.byemma@gmail.com, there may still be a chance I could book you in.

The £20 non-refundable deposit is to secure your date and will come off the outstanding balance when due.

Step 2 - Communication and sending your flowers

1 - 3 weeks before your date I will make contact to confirm your details and ensure you've received the packing instructions for your flowers. All communication regarding your order will be through email, please ensure that you check your spam folder as sometimes my emails can end up here. 

(if you're using a wedding email address, please keep checking this email after your wedding, unlike most vendors, the majority my communication and updates happen after your wedding).

You can make changes to your order right up until I receive them. If you do want to make changes, please send them in an email. 

Please send your flowers to me within 3 days of your occasion (unless we've discussed otherwise). You'll receive postage and packing instructions to your email. Your flowers must be sent next day delivery and they need to include your name and order details, this point is very important so I can identify they're your flowers. I receive between 5-25 bouquets a week, if I'm unable to identify your flowers it could result in them disposed of. 

I do accept flower drop offs, these must be confirmed with myself to ensure I'm available. 

Step 3 - Receiving your flowers and invoicing

Once I've received your flowers they'll put in water for a few hours before being put to dry. Depending on what type of flowers you have, they may take anything from 10days - 4 weeks to dry (you can read more on how the drying process can affect certain flowers on my FAQ page). Once your flowers are dry, I'll take a photo of them and send an update to you along with the remaining invoice through to your email address.  

Your deposit will come off the outstanding balance. The balance can be paid by BACS or Paypal. 

 

Your order won't be started until the full invoice has been settled.  

Payment will be requested 3 times across a 3-month period, if no payment is received after the final request, your order will be cancelled, and your deposit will also be non-refundable to cover admin.

 

Late payments can also result in your order being delayed.  

Any communication in regard to your order will be made through email, you'll receive 3 main updates;

when your flowers are dry,

when I start your order,

when your order is finalised and ready for posting.

Other updates may include colour decisions for vinyl, keyring options or placement options (this is only applicable if you've ordered blocks 20cm or bigger), 

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Step 4 - Making your order and finishing touches

Once your invoice is settled, your order may not be started straight away, I work on numerous orders at the same time. Your flowers are stored safely until it's their turn. 

So, what happens during the making process?

Silica needs to be removed from every flower. Resin in then poured in layers every 24-36 hours (depending on the type of resin I'm using for your order), this part of the process can take anything from 24hours -2 weeks. 

If you've ordered a block 20cm or bigger I will send placement options to you to choose from. 

When your piece is cured, it can then be demoulded. It now needs to be sanded back, top coated and polished. This part of the process can sometimes take the longest.

My current 2022 turnover time is up to 18 weeks, I'm finalising and posting orders around week 15. 

For 2023 I'm changing my processing times, 2022 has been extremely challenging with the weather and other factors that are beyond my control.

2023 will be estimated up to 6 months, this does not mean your order will take that long. You can't really put a timescale on creating such beautiful, treasured pieces, I only get your flowers for a few months, you'll get to keep them for much, much longer than this, I will not rush your order, I will not put your flowers at risk during extreme weather. It means I get to pour with passion, love, and perfect every single piece without the pressure and worry of completing by a certain date. I absolutely love working with your flowers, and I'm a strong believer in 'happy business, happy customer', I strive for 'handmade perfection' in every piece, and I will not send anything out that I wouldn't be happy to receive myself. 

With that being said, up to 6 months may seem like forever, but it's worth the wait for your treasured pieces..... and like I said, it doesn't mean it will take 6 months. 

You can see how passionate I am about my work by following my journey creating beautiful orders on my social media pages. 

Once your order is ready for postage, I'll make contact to confirm preferred postal address.