
Terms & Conditions
Please Read Prior to Booking
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It is the client's responsibility to ensure your flowers are cared for up until the date you send/ drop them off. Your florist should be able to offer care tips for you specific flowers. I can also provide standard care tips on how to care for your fresh flowers up until postage/delivery. If your flowers go missing, or arrive damaged, I cannot be held accountable.
If your flowers arrive wilted/ dead, they'll be put to dry in their currently condition and I will try and save as many as possible, I will then make contact with you with the following options;
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1. Continue with your order - please note if you opt for this option, the visual end results will not be the same as flowers in good condition, there's more chance of bruising, translucent spots and the overall look of the flowers will appear more aged. I may also not be able to fulfil your original order, this may need to be reduced or options changed to suit the condition and the amount of flowers that can be salvaged.
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2. Replace the wilted flowers with flowers from my own selection, these will be as close to your original flowers as possible, or if the whole bouquet has arrived wilted, a replica bouquet can be discussed. This will delay your order as I would need to order replica flowers, this will also involve the additional costs of replacing your original bouquet.
3. Cancel your order, if you opt for this option your deposit will remain non refundable, it is client responsibility to ensure their flowers arrive to me in good condition.
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If your flowers have arrived in poor condition due to not following the postage instructions provided correctly, no refund will be issued from the deposit paid.
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Contact will be made through the email provided on your booking form.
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I only dry enough flowers to cover your order and a handful more, I do not dry every single flower that's sent, I will pick the ones in the best condition. Most flowers for frames are colour enhanced, some will only receive light colour enhancement, others may receive a few more coats, this depends on how well the flowers have retained their colour and what condition they arrived and dried in.
Flowers for resin pieces are not colour enhanced unless requested at an additional cost, this is due to a different method of colour enhancing. I can not be responsible for any ageing, fading, colour change due to the condition your flowers have arrived in. If your flowers are dyed, I do not recommend them for resin items, they can be sealed however there's still a chance some dye may leak into the resin.
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The deposit amount is non-refundable. This comes off the remaining balance which is due the day I receive your flowers. Your invoice and all communication from myself will be sent through email. You'll have 1 month to settle the balance from receipt of your invoice. After this you'll receive 1 reminder per month, after the 3rd reminder, you'll receive a final reminder for the remaining balance. If your invoice isn't paid in full by the end date of the final reminder, I reserve the rights to cancel your order and recycle your flowers. Please only use an active email, sometimes my emails may go into your spam/junk folder. Late payments could delay orders. If you're having financial difficulties please let me know as soon as possible and we can discuss potential options.
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If you choose to cancel your order after you've paid the remaining balance, postage and packaging to return your flowers £20, flower storage fees of £5 per month and any work already carried out will be deducted from any refund amount due. Your deposit will not be refunded.
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No changes can be made to your order after your flowers have been put to dry. They have been dried specifically for your choices upon booking.
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Please ensure your invoice is correct before settling in full, I work from settled invoices when it comes to making your order. If your invoice has been settled and made correctly to your invoice, no refund will be offered.
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Your flowers are a natural product and overtime can change colour and age, please ensure you keep your pieces away from direct sunlight, away from heat source and anywhere humid/damp. There's no way to determine how quickly your flowers will fade as there's many variating factors that can contribute to this. White and light flowers can change the quickest in frames .
Translucent spots or bruising are more visible on lighter flowers within resin/
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Additional pieces can be added to your order once your initial order has been made, I can assess how many flowers/petals are remaining and we can then discuss appropriate additional items.
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Should your flowers become damaged or lost due to circumstances or events beyond my control, such as fire or act of nature, I can not be held responsible, any refund ( if applicable ) will be up to the amount paid to Encapsulated Memories.
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Once you've booked with me, please ensure all contact regarding your order is made through email, messages through social media can get lost and names are sometimes changed after marriage, it can be difficult to identify and match customers to orders. My current turn around time is roughly 6-10 months, there's many factors that contribute to the varied timescale, the size of your order, resin items, temperature, humidity, just to name a few. This is just a rough estimate timescale, it doesn't mean your order will take that long but it may also take longer, each order is handmade and I cannot provide specific timescales.
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Resin will amber overtime, how long this takes depends on its aftercare, please ensure that you read the care instructions provided with your order when you receive them back.
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Every piece has been lovingly handmade, due to this handmade nature there may be some imperfections, these could be dust speckles, uneven edging, translucent spots/petals/flowers, small swirls, micro-cavities/bubbles, dimples, or layer lines, airholes (these will be filled to the best of my ability without losing the shape of your piece) all of these are not classed as defects and will not be refunded for. Sides of resin items may not be as glossy as the front.
Every care is taken to ensure all silica has been removed from flowers, there might be a small amount released within boxes or frames once secured.
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Final coats for resin boards are made with resin that's heat resistant up to 80 degrees Celsius, although this can with stand hot drinks, it is advisable to avoid hot food or drinks on these items. Please only place packaged foods on your boards.
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Acrylic can also amber, this process is slower than resin and can take up to 10 years before any ambering is noticeable. I can not take responsibility for any ambering, resin and acrylic are plastic and this is a natural part of their ageing process. I use the highest quality resin on the UK market which has UV stabilisers however this will not completely stop any ambering.
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I provide three main updates during the preservation process;
-When I receive your flowers with your invoice
- When your order has been started
-When your order is complete
All updates are sent through email.