Terms & Conditions
Please Read Prior to Booking
Every piece has been lovingly handmade, due to this handmade nature there may be some imperfections, these could be dust speckles, uneven edging, translucent spots/petals/flowers, small swirls, micro-cavities/bubbles, dimples, or layer lines, airholes (these will be filled to the best of my ability without losing the shape of your piece) all of these are not classed as defects.
If your flowers go missing, or arrive damaged, I cannot be held accountable. It is the client's responsibility to ensure your flowers are cared for up until the date you send/ drop them off. Your florist should be able to offer care tips for you specific flowers. I can also provide standard care tips on how to care for your fresh flowers up until postage/delivery.
If your flowers arrive wilted/ dead, they'll be put to dry in their currently condition and I will try and save as many as possible, I will then make contact with you with the following options;
1. Continue with your order - please note if you opt for this option, the visual end results will not be the same as flowers in good condition, there's more chance of bruising, translucent spots and the overall look of the flowers will appear more aged. I may also not be able to fulfill your original order, this may need to be reduced or options changed to suit the condition and the amount of flowers that can be salvaged.
2. Replace the wilted flowers with flowers from my own selection, these will be as close to your original flowers as possible, or if the whole bouquet has arrived wilted, a replica bouquet can be discussed. This will delay your order as I would need to order replica flowers, this will also involve the additional costs of replacing your original bouquet.
3. Cancel your order, if you opt for this option your deposit will remain non refundable, it is client responsibility to ensure their flowers arrive to me in good condition.
Contact will be made through the email provided on your booking form.
I only dry enough flowers to cover your order and a handful more, I do not dry every single flower that's sent, I will pick the ones in the best condition. All flowers for frames are colour enhanced, some will only receive light colour enhance, others may receive a few more coats, this depends on how well the flowers have retained their colour and what condition they arrived and dried in. Flowers for resin pieces are not colour enhanced unless requested at an additional cost, this is due to a different method of colour enhancing. I can not be responsible for any ageing, fading, colour change due to the condition your flowers have arrived in.
The deposit of £100 is non-refundable. This comes off the remaining balance which is due the day I receive your flowers. Your invoice and all communication from myself will be sent through email. You'll have 1 month to settle the balance from receipt of your invoice. After this you'll receive 1 reminder per month, after the 3rd reminder, you'll receive a final reminder for the remaining balance. If your invoice isn't paid in full by the end date of the final reminder, I reserve the rights to cancel your order and recycle your flowers. Please only use an active email, sometimes my emails may go into your spam/junk folder. Late payments could delay orders.
If you choose to cancel your order after you've paid the remaining balance, postage and packaging to return your flowers £20, flower storage fees of £5 per month and any work already carried out will be deducted from any refund amount due.
No changes can be made to your order after your flowers have been put to dry. They have been dried specifically for your choices upon booking.
Your flowers are a natural product and overtime can change colour and age, please ensure you keep your pieces away from direct sunlight, away from heat source and anywhere humid/damp.
Additional pieces can be added to your order once your initial order has been made, I can assess how many flowers/petals are remaining and we can then discuss appropriate additional items.
Should your flowers become damaged or lost due to circumstances or events beyond my control, such as fire or act of nature, I can not be held responsible, any refund will be up to the amount paid to Encapsulated Memories.
Once you've booked with me, please ensure all contact regarding your order is made through email, messages through social media can get lost and names are sometimes changed after marriage, it can be difficult to identify and match customers to orders.